Our 100% guarantee ensures that every item you purchase from Jill Alexander Designs™ meets your standards. If you are not satisfied with your purchase, you may return unworn merchandise with all tags to our warehouse for a full refund. We believe that in order to have the best shopping experience, our customers should not have to pay for domestic return shipping and we will make all efforts to expedite the return as soon as possible. Once merchandise is received and inspected (approximately 72 hours) a refund will be processed and credit will be applied to original method of payment.
*Merchandise must be returned within 14 days of purchase.
*Merchandise must have been purchased from this website.
*Return policy not valid for store returns.
*Store returns are subject to each individual stores return policy.
*Credits will be issued to the original method of payment upon receipt of garment.
*Please note that all exchanges are processed as a return and then issued as a new order.
*Free return shipping on Domestic orders only.
*Initial shipping fees are not refundable.
*Shoes,jewelry, and sale merchandise are final sale and not returnable.
Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Jill Alexander Designs. does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. Jill Alexander Designs. is not responsible for customs duties or taxes, they are the responsibility of the customer. For more information regarding your country's custom policies, please contact your local customs office.
If you refuse a shipment from Jill Alexander Designs., you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Jill Alexander Designs. This amount will be deducted from your merchandise refund.
If you have any questions or prefer to place an order with someone over the phone, we are happy to help. Please call 888-316-7096 FREE
or email firstname.lastname@example.org
We suggest you try on your new pieces inside before making your debut to ensure that everything looks and feels great. That way, if you are not 100% satisfied, your returns will be just as fantastic when they come back to us as they were when you received them